Terms

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Definitions

www.winetourismspain.com is a website that offers tourism services provided by Datavin Servicios de Marketing S.L., with Tax ID (CIF): B84787407 and registered address at Calle Bahía de Pollensa 5, 28042, Madrid, Spain. The company is registered as a retail travel agency under license number CICMA 2729, granted by the Community of Madrid, and is recorded in the Madrid Commercial Registry, Volume 43, Page 29, Entry 1, Section 9, Sheet 1012.

Tourism services (hereinafter referred to as “the Service”): refers to tours, wine tours, winery visits, meals or dinners at restaurants, hotel stays, getaways, or other activities offered through the www.winetourismspain.com website (hereinafter referred to as “the Website”).

The Website is an intellectual work protected by intellectual property rights.

A User of the Website is any individual who browses the site.

The User agrees to use the content of the Website in a respectful, limited, and private manner.

Copyright

The reproduction of any information displayed on the Website is permitted only for personal and private use. Any other use must be expressly authorized by the Website.

Data Protection

In order to provide the services described, the Website must collect the necessary information to process reservations. The types of information required may vary depending on the specific service and will be requested via the reservation form made available to users during the booking process. This information is handled securely and is stored and managed in compliance with applicable data protection regulations.

The use of this data is strictly limited to processing and managing reservations. Additionally, we may use this information to inform users about future tourism services that may be of interest. Users who have made a reservation or subscribed to our offers newsletter will always have the option to unsubscribe from receiving these service proposals.

We do not store any credit card information. Payment details are handled exclusively through our payment gateway provider and the corresponding bank. You can view our full privacy policy at this link.

Cookies

We use cookies on this website. Cookies are small files that allow information to be stored in order to provide users with a better service during their visit to the site. You can view the full cookies policy at this link.

Booking, Payment, and Invoice Request

When making a reservation or purchase on our website, you will be given the option to accept these general terms of use and contracting. By accepting them, we understand that you acknowledge and understand their content. If you have any questions regarding any of the clauses, please do not hesitate to contact our team through the contact forms available on each product page.

If a specific product or service includes particular terms and conditions, these will be clearly detailed on the corresponding product page. In the event of any discrepancy, the specific conditions of the product will always prevail over the general terms described herein.

The booking or purchase process is carried out through a form. Once your selection is complete, you must fill in your personal details and proceed to payment of the total amount indicated.

The purchase agreement will be considered formalized and binding once payment is confirmed through one of the available methods on the website.

Payment Methods

Credit Card:
This is an immediate, secure payment method verified by Stripe or Redsys. To complete this type of payment, a security code is required, which your bank will send via SMS to your mobile phone (note: it is possible that you have configured your account not to receive SMS for small amounts or for websites where you have previously made purchases). Please contact your bank if you do not know your security code. We accept VISA, VISA ELECTRON, MASTERCARD, and MAESTRO cards. If you wish to pay with American Express, please contact us through the contact form on the relevant product page.

Bank Transfer:
To pay via bank transfer, you must first contact us through the contact form on the product page in order to receive payment instructions. It is essential that you send us proof of payment, clearly indicating the reference or order number, so that we can confirm your purchase.

Before completing your order, please ensure that all information provided is correct and that the selected product matches what you intend to book or purchase.

Invoices
If you require an invoice, you may request it in either electronic or paper format (at no additional cost) by replying to the email in which you receive the details of your reservation or purchase. By sending this request, you are providing your consent to receive the invoice.

Content and Information
The website may contain hyperlinks redirecting to third-party websites. These links are provided solely for the user’s convenience. The website has no control over the content of these third-party sites and, therefore, assumes no responsibility for the information, services, or content that may appear on them.

Accuracy of Information
The website makes reasonable efforts to ensure that the published information is up to date and accurate. However, it does not guarantee that descriptions, product pages, or other content are free of errors, omissions, or outdated information. If you identify any inaccuracies, we encourage you to notify us through the contact channels provided on the site so we can correct them as soon as possible.

Liability of the Website and Service Intermediation
Unless expressly stated otherwise, the services listed on the website are provided by third-party partners (such as wineries, tour operators, restaurants, hotels, etc.), with the website acting  as an intermediary between service providers and interested users. Although payments are processed through a secure payment gateway contracted by the website, the website is not the final provider of the booked services.

Accordingly, the website organises and facilitates contact between the parties. These partners are responsible for holding all necessary permits, licenses, and authorizations for the lawful provision of the services offered and declare that they have obtained them prior to publication on the website.

Website Availability
Every effort is made to maintain continuous and up-to-date access to the website and its contents. However, uninterrupted availability cannot be guaranteed, as interruptions may occur due to technical issues, maintenance, or factors beyond the website’s control. Likewise, while the website strives to ensure that availability information is accurate, it is possible that a partner’s availability is updated with a delay. In such cases, users will be offered the option to change the date or receive a full refund.

The website reserves the right to modify, update, or remove content, features, or services in order to improve the user experience or for technical, legal, or commercial reasons. In the unlikely event that this affects an existing reservation, the user will be informed as soon as possible and given the opportunity to cancel the booking at no cost if they do not agree with the changes.

Booking Conditions
The use and processing of any service reservation through the website implies acceptance of these terms of use. Reservations cannot be completed without prior acceptance (which occurs during the reservation process and is required for completion).

Cancellation Policy and changes to an existing booking
The cancellation policy is displayed for each of the services offered. Acceptance of these terms of use also implies acceptance of the cancellation policy outlined in the description of the booked service. Cancelling a reservation may result in a charge to the user. Each service has its own specific cancellation conditions, which may therefore vary between bookings. In addition to being included on the product page, the user will also receive the applicable cancellation policy in the reservation confirmation email.

Cancellations must be notified to WT in writing via email as an answer to the booking email confirmation.  

The general cancelation policy is this one, though there are some exceptions and the user should refer to the cancelation policy on each product: 15% of the total services cost if cancellation takes place before 30 days of the start of your trip or stay. For cancellations within 30 days of the starting date of the service a 30% of the total cost will be refunded unless cancellations take place within 7 days prior to the start of your trip, in which case no amount will be refunded. We advise that you consider purchasing Trip Cancellation / Travel Insurance

Any change request made by the customer after already having booked and confirmed the dates of the trip may imply an additional administration fee of 5% and may also impact the overall trip price due to provider price changes in case these are different compared to the price when the service was first booked.  Cancellation of the trip may be necessary if date changes impact availability (in which case, the cancellation policy will apply).

User Information
The user is required to provide accurate and truthful information in order to complete their reservation, particularly their name and contact details.

Payment for Reservations
As previously indicated, services are paid for at the time of booking. From that moment, the cancellation or change conditions of each product, as displayed on the website, become applicable.

Documentation
The user will receive an email containing information about their reservation.  In some bookings an itinerary is prepared and shared with the user once ready. This documentation may be requested by the provider at the time of service, so the user should bring it with them as proof, if needed.

Reservation Modification Process
Some products are subject to specific terms that take precedence over the general modification policy.

Modification requests must be made using the same email address provided during the booking process.

Right of Withdrawal

The right of withdrawal is governed by Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users of the Government of Spain. In accordance with this provision, the right of withdrawal does not apply to travel-related service contracts—including accommodation for purposes other than housing, the transport of goods, vehicle rental, catering, or services linked to leisure activities—where the contract specifies a particular date or period of performance.

Reservation Guarantee

The user acknowledges and accepts that making a reservation through the PORTAL does not necessarily imply its automatic confirmation. The system employs technological tools that allow real-time availability checks based on the information provided by the partner establishments.

In certain cases, it may occur that a provider has not updated its availability at the time the user completes a reservation. If this situation arises and the user books for a date or time slot that is unavailable, the user will be informed as promptly as possible. Whenever feasible, an alternative will be offered or a corresponding refund will be issued, where applicable (not possible in the case of redeemed gift vouchers, in which case the voucher will be reopened for future use).

The PORTAL acts solely as an intermediary and not as the direct provider of the services offered. Therefore, it cannot be held liable for the cancellation of confirmed reservations due to reasons attributable to the establishment, such as its closure or refusal to provide the service. However, the PORTAL will assist in managing the incident in order to minimize any inconvenience to the user.

Descriptions and Photographs

The PORTAL strives to ensure that all published information—including photographs, descriptions, prices, and terms—is accurate, up to date, and faithfully represents the services offered. However, minor variations or adjustments beyond the PORTAL’s control may occur, resulting from operational updates made by the service providers.

Should a user identify any significant discrepancy, the PORTAL encourages them to report it through the available contact channels so that it can be corrected as soon as possible.

Complaints and Claims

As a user or end consumer, you may contact us via the following email address: clientes(at)turismodevino.com in order to submit any complaint or claim. We will make every effort to address it as promptly as possible and will provide an appropriate acknowledgment of receipt. You may also request information regarding the goods or services offered or contracted through our website.

In cases where a claim submitted directly by the consumer to the seller cannot be resolved, and in accordance with current regulations, the company must inform the consumer whether it is affiliated with an alternative consumer dispute resolution entity, or whether it is obliged by law or a code of conduct to participate in such proceedings before a specific entity. Accordingly, the relevant details on how to properly submit a claim are provided below in these Terms and Conditions.

Competent Jurisdiction

Our entity is a member of Confianza Online (a non-profit association), registered in the National Registry of Associations, Group 1, Section 1, national number 594400, Tax ID (CIF) G85804011, located at Calle de Velázquez 126, 4º-I, 28006, Madrid (Spain). For more information: www.confianzaonline.es.

These General Terms and Conditions are governed by Spanish law. In compliance with the Alternative Dispute Resolution Act, we inform consumers that, as an affiliated entity and under the terms of its Code of Conduct, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/).

If the disputes concern electronic transactions with consumers or data protection in relation to this context, the complaints will be resolved by the Mediation Committee of Confianza Online, which is accredited for alternative dispute resolution in consumer matters. If the complaints concern digital advertising or data protection related to that area, they will be submitted to the Advertising Jury of AUTOCONTROL.

PRICE MODIFICATIONS

WT reserves the right to change prices in case of important changes in prices derived from govermental fees or taxes that apply for the services contracted and which would impact the cost of the services contracted by WT. In case the Travel price to the TRAVELER increases more than 5% due to changes described in this paragraph the TRAVELER would have the right to cancel the Travel and no cancellation fee would apply. The TRAVELER would need to confirm his intention to cancel the trip at least 5 days after having been communicated this change in price by WT.

TRANSFER OF THE BOOKING. The TRAVELER has the right to change the reservation to another person in case this is indicated at least 7 days before start of Travel. This change would imply an administrative cost of 20 € for one day services and up to 100€ for multiday services per person impacted.

MODIFICATIONS IN THE SERVICES PROVIDED. WT reserves the right to change accommodation with similar official standard and wineries visited within the wine regions selected in the Travel in the event of overbooking from the side of the provider or if the provider closes for any reason unknown at the time of booking. 

LIABILITY. WT accepts its responsibility to fulfill all the elements of the tour the TRAVELER books to a high standard and with reasonable skill and care. WT does not accept responsibility for failure to enjoy your holiday where it is due to anything other than WT´s breach of contract. All the services we provide will be subject to the local laws of Spain.

FORCE MAJEURE. Compensation will not be payable and no liability can be accepted by WT in case WT is forced to make an important change or cancel  the Travel services to be provided as a result of unusual and unforeseeable circumstances beyond the control of WT. These can include war, riots, terrorist activity, natural disaster.

MAJOR CHANGES IN THE SERVICES. In the unlikely case that WT cannot provide part of the services contracted by the TRAVELER WT will provide a pro-rata refund of the cost of the services contracted.

TRIP INSURANCE.   Travel insurance is not included in the Tours provided by WT. WE STRONGLY RECOMMEND the TRAVELER to contract Travel insurance prior to the start of the trip, including not only medical expenses but also Trip Cancellation insurance and other travel related losses. 

EMERGENCY. We recommend the TRAVELER to provide WT with contact details of relatives or friends that should be contacted in an emergency. Please note that all costs incurred by us in providing any assistance in the event of an emergency including but not limited to payment for any transport must be reimbursed to us.

BEHAVIOUR The TRAVELER will behave without creating disruption the enjoyment of others or creating prejudice to the reputation of WT. WT will terminate the service provided in case the TRAVELER is in breach of this clause and no refunds will be made or cost be paid as a result of the termination of the services.

The TRAVELER is liable for all damage and losses caused by the TRAVELER actions or those of any member of your party at any of the establishments visited during the Tour.  

LUGGAGE & PERSONAL BELONGINGS. These remain at all times the TRAVELER own responsibility.